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Practical Service Level Management: Delivering High-Quality Web-Based Services
Practical Service Level Management: Delivering High-Quality Web-Based Services
ISBN: 158705079X
EAN: 2147483647
Year: 2003
Pages: 128
Authors:
John McConnell
,
Eric Siegel
BUY ON AMAZON
Practical Service Level Management: Delivering High-Quality Web-Based Services
Table of Contents
Copyright
Acknowledgments
About the Authors
About the Technical Reviewers
Preface
PartI.Service Level Agreements and Introduction to Service Level Management
Chapter1.Introduction
E-business Services
Webbed Services and the Webbed Ecosystem
Service Level Management
Structure of the Book
Summary
Chapter2.Service Level Management
Overview of Service Level Management
Introduction to Technical Metrics
Measurement Granularity
Measurement Validation and Statistical Analysis
Business Process Metrics
Service Level Agreements
Summary
Chapter3.Service Management Architecture
Web Service Delivery Architecture
Service Management Architecture: History and Design Factors
Service Management Architecture: A General Example
Summary
PartII.Components of the Service Level Management Infrastructure
Chapter4.Instrumentation
Differences Between Element and Service Instrumentation
Information for Service Management Decisions
Instrumentation Modes: Trip Wires and Time Slices
The Instrumentation System
Instrumentation Design for Service Monitoring
Instrumentation Trends
Summary
Chapter5.Event Management
Event Management Overview
Basic Event Management Functions: Reducing the Noise and Boosting the Signal
A Market-Leading Event Manager: Micromuse
Summary
Chapter6.Real-Time Operations
Reactive Management
Proactive Management
Automated Responses
Examples of Commercial Operations Managers
Summary
Chapter7.Policy-Based Management
Policy-Based Management
The Need for Policies
A Policy Architecture
Policy Design
Policy Product Examples
Summary
Chapter8.Managing the Application Infrastructure
Interaction of Operations and Application Development Teams
Application-Level Metrics
Transaction Response Time: An Example of Dependence on Lower-Level Services
Instrumenting Applications
Summary
Chapter9.Managing the Server Infrastructure
Architecture of the Server Infrastructure
Instrumentation of the Server Infrastructure
Summary
Chapter10.Managing the Transport Infrastructure
Technical Quality Metrics for Transport Services
QoS Technologies
Managing Data Flows Among Organizations
Summary
PartIII.Long-term Service Level Management Functions
Chapter11.Load Testing
The Performance Envelope
Load Testing Benchmarks
Load Test Beds and Load Generators
Building Transaction Load-Test Scripts and Profiles
Using the Test Results
Summary
Chapter12.Modeling and Capacity Planning
Advantages of Simulation Modeling
Complexity of Simulation Modeling
Simulation Model Examples
Capacity Planning
Summary
PartIV.Planning and Implementation of Service Level Management
Chapter13.ROI: Making the Business Case
Impact of ROI on the Organization
A Basic ROI Model
Soft Benefits
ROI Case Study
Summary
Chapter14.Implementing Service Level Management
Phased Implementation of SLM
An SLM Project Implementation Plan
Summary
Chapter15.Future Developments
The Demands of Speed and Dynamism
Evolution of Management Systems Integration
Architectural Trends for Web Management Systems
Business Goals for Service Performance
Finding the Best Tools
Summary
Index
A
B
C
D
E
F
G
H
I
J
K
L
M
N
O
P
Q
R
S
T
U
V
W
X
Z
Practical Service Level Management: Delivering High-Quality Web-Based Services
ISBN: 158705079X
EAN: 2147483647
Year: 2003
Pages: 128
Authors:
John McConnell
,
Eric Siegel
BUY ON AMAZON
Database Modeling with MicrosoftВ® Visio for Enterprise Architects (The Morgan Kaufmann Series in Data Management Systems)
Configuring, Manipulating, and Reusing ORM Models
Reverse Engineering and Importing to ORM
Conceptual Model Reports
Generating a Physical Database Schema
Change Propagation and Round Trip Engineering
Strategies for Information Technology Governance
Structures, Processes and Relational Mechanisms for IT Governance
Assessing Business-IT Alignment Maturity
Measuring and Managing E-Business Initiatives Through the Balanced Scorecard
Technical Issues Related to IT Governance Tactics: Product Metrics, Measurements and Process Control
Governance Structures for IT in the Health Care Industry
WebLogic: The Definitive Guide
Configuring a Simple Web Cluster
SSL
WebLogics Streaming API
Logging and Internationalization
Listening for Log Messages
Cisco IP Telephony (CIPT) (Authorized Self-Study) (2nd Edition)
Cisco Unified CallManager 4.x Clean Installation Process
IP Phone Startup Process
Multilevel Administration
Introducing IP Video Telephony
Call Admission Control Within a Cluster
After Effects and Photoshop: Animation and Production Effects for DV and Film, Second Edition
Basic ImageReady Animation, Tweening, and Layer Styles
3-D Layers from Photoshop Layers
Exaggeration Equals Characterization
Blue-Screen Garbage Mattes
Color, Light, and Focus
.NET-A Complete Development Cycle
Introducing Software Engineering
Analysis of the Photo Editor Requirements
Design of the GDI+ Extensions
Advanced GDI+ Operations
Using Pens and Brushes in GDI+
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