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PartI.Service Level Agreements and Introduction to Service Level Management
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Chapter 1 Introduction
Chapter 2 Service Level Management
Chapter 3 Service Management Architecture
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Practical Service Level Management: Delivering High-Quality Web-Based Services
ISBN: 158705079X
EAN: 2147483647
Year: 2003
Pages: 128
Authors:
John McConnell
,
Eric Siegel
BUY ON AMAZON
Introducing Microsoft Office InfoPath 2003 (Bpg-Other)
Understanding Form Technologies
Validating Form Data
Introducing InfoPath Form Template Projects
Navigating the InfoPath Object Model
Writing Advanced Event Handlers
Metrics and Models in Software Quality Engineering (2nd Edition)
Total Quality Management
Halsteads Software Science
An Example of Module Design Metrics in Practice
Productivity Metrics
Measuring and Analyzing Customer Satisfaction
Java How to Program (6th Edition) (How to Program (Deitel))
Self-Review Exercises
Internet and Web Resources
Reading a File on a Web Server
Wrap-Up
Self-Review Exercises
AutoCAD 2005 and AutoCAD LT 2005. No Experience Required
Basic Commands to Get Started
Setting Up a Drawing
Gaining Drawing Strategies: Part 2
Using Layers to Organize Your Drawing
Printing an AutoCAD Drawing
Oracle SQL*Plus: The Definitive Guide (Definitive Guides)
Another Approach to Headers
The DESCRIBE Command
Scripting the Data Dictionary
Bind Variables
iSQL*Plus User Preferences
Java All-In-One Desk Reference For Dummies
Making Choices
Pulling a Switcheroo
Handling Events
Getting Input from the User
Fun with Fonts and Colors
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