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Outsourcing for Radical Change: A Bold Approach to Enterprise Transformation

ISBN: 0814472184
EAN: 2147483647

Year: 2006
Pages: 135

Authors: Jane C. Linder

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• Table of Contents
• BackCover
• Outsourcing for Radical Change - A Bold Approach to Enterprise Transformation
• Foreword
• Preface
• Part I: The Case for Transformational Outsourcing
• Chapter 1: National Savings and Investments Uses Outsourcing to Transform
• Anatomy of an Outsourcing Initiative
• Stepping into the Abyss
• Whole Business Thinking Makes the Relationship Work
• Taking Stock
• What Do We Make of This?
• Notes
• Chapter 2: Outsourcing Isn t What It Used to Be
• What Is Transformational Outsourcing?
• Is Conventional Outsourcing Effective?
• What Makes Us Think Transformational Outsourcing Can Work?
• What Does It Take to Make Transformational Outsourcing Work?
• Notes
• Chapter 3: Ten Imperatives for Leadership
• Make the Hard Call
• Design a Good Business Model, Not a Good Deal
• Own the Negotiation
• Allocate Two Full Days a Week of Your Own Time for the Foreseeable Future
• Orchestrate a Dynamic Transition
• Create Momentum
• Manage the Relationship as if It Were Chinese Handcuffs
• Engineer a Commitment to Performance
• Face Forward
• Recognize That You Will Underestimate the Task, and Plan Accordingly
• Notes
• Part II: Choosing Your Targets
• Chapter 4: Transformational Outsourcing Meets Strategy
• Sizing Up the Strategic Challenge
• Out-of-Nowhere Companies Start Up Rapidly
• Crouching Tigers Clear Pathways to Growth
• Fallen Angels Catalyze Change
• Born-Again Companies Achieve Radical Renewal
• How Far Should You Go?
• Notes
• Chapter 5: Crafting a Business Model That Works
• Stakeholder Analysis
• Business Model Design
• Applying Business Model Design to Transformational Outsourcing
• Scenario Planning
• Are We on the Right Track?
• Create Strategic Flexibility
• Notes
• Part III: Making Transformational Outsourcing Work
• Chapter 6: Thomas Cook - Catalyzing Change
• Eating Their Own Dog Food
• Undertaking Business Transformation
• Building One Company
• Consolidation and Cosourcing
• Managing the Transition
• Making Progress
• Creating the New
• Notes
• Chapter 7: End-to-End Performance Management
• Metrics
• New Metrics for Transformational Outsourcing
• Conventional Metrics Motivate Continuing Progress
• Incentives
• Sustaining a High-Commitment Relationship
• Managing the Tension
• Notes
• Chapter 8: Managing People Through Transitions
• Setting the Agenda for People
• Communicate, Communicate, Communicate with Employees
• Communicating with Other Stakeholders
• Dealing with Unions
• Preparing for Transition
• Cutting Over and Settling Down
• Notes
• Chapter 9: Leveraging Capabilities
• Actually Use the Assets You Have
• Exploit Operating Assets in New Ways
• Extend the Partnership to New Arenas
• The Failures
• How to Leverage Capabilities
• Notes
• Chapter 10: Ending and Renewal
• Recognizing Failure
• Diagnosing Failure
• When to Pull the Plug?
• Reacting to Stakeholder Changes
• Thomas Cook: Lift Off
• Phase Change at an Operational Level
• Making Room for Endings and Renewals at the Beginning
• Notes
• Chapter 11: Managing Transformational Outsourcing in the Public Sector
• Outsourcing in Government Is Growing
• Outsourcing in the Public Sector Is Particularly Challenging
• A Blueprint for Transformational Outsourcing in Government
• Making Transformational Outsourcing Work in the Public Sector
• There s More to Be Done
• Notes
• Part IV: Transformational Outsourcing Horizons
• Chapter 12: Transformational Outsourcing Horizons
• Start-Ups
• Roadblocks to Growth
• Catalyzing Change
• Radical Renewal
• Smaller Bites
• Models Are Mind-Sets
• Building a Capability for Strategic Flexibility Through Outsourcing
• Notes
• Index
• Index_B
• Index_C
• Index_D
• Index_E
• Index_F
• Index_G
• Index_H
• Index_I
• Index_J
• Index_K
• Index_L
• Index_M
• Index_N
• Index_O
• Index_P
• Index_R
• Index_S
• Index_T
• Index_U
• Index_V
• Index_W
• Index_X
• Index_Y
• Index_Z
• List of Exhibits
• List of Sidebars