Voice User Interface Design 2004
- Voice User Interface Design
- Table of Contents
- Copyright
- Praise for Voice User Interface Design
- About the Authors and Radio Rex
- Preface
- Organization of The Book
- Audience
- Web Site
- Acknowledgments
- Part I: Introduction
- Chapter 1. Introduction to Voice User Interfaces
- 1.1 What Is a Voice User Interface?
- 1.2 Why Speech?
- 1.3 Where Do We Go from Here?
- Chapter 2. Overview of Spoken Language Technology
- 2.1 Architecture of a Spoken Language System
- 2.2 The Impact of Speech Technology on Design Decisions
- 2.3 Conclusion
- Chapter 3. Overview of the Methodology
- 3.1 Methodological Principles
- 3.2 Steps of the Methodology
- 3.3 Applying the Methodology to Real-World Applications
- 3.4 Conclusion
- Part II: Definition Phase: Requirements Gathering and High-Level Design
- Chapter 4. Requirements and High-Level Design Methodology
- 4.1 Requirements Definition
- 4.2 High-Level Design
- 4.3 Conclusion
- Chapter 5. High-Level Design Elements
- 5.1 Dialog Strategy and Grammar Type
- 5.2 Pervasive Dialog Elements
- 5.3 Conclusion
- Chapter 6. Creating Persona, by Design
- 6.1 What Is Persona?
- 6.2 Where Does Persona Come From?
- 6.3 A Checklist for Persona Design
- 6.4 Persona Definition
- 6.5 Conclusion
- Chapter 7. Sample Application: Requirements and High-Level Design
- 7.1 Lexington Brokerage
- 7.2 Requirements Definition
- 7.3 High-Level Design
- 7.4 Conclusion
- Part III: Design Phase: Detailed Design
- Chapter 8. Detailed Design Methodology
- 8.1 Anatomy of a Dialog State
- 8.2 Call Flow Design
- 8.3 Prompt Design
- 8.4 User Testing
- 8.5 Design Principles
- 8.6 Conclusion
- Chapter 9. Minimizing Cognitive Load
- 9.1 Conceptual Complexity
- 9.2 Memory Load
- 9.3 Attention
- 9.4 Conclusion
- Chapter 10. Designing Prompts
- 10.1 Conversation as Discourse
- 10.2 Cohesion
- 10.3 Information Structure
- 10.4 Spoken Versus Written English
- 10.5 Register and Consistency
- 10.6 Jargon
- 10.7 The Cooperative Principle
- 10.8 Conclusion
- Chapter 11. Planning Prosody
- 11.1 What Is Prosody?
- 11.2 Functions of Prosody
- 11.3 Stress
- 11.4 Intonation
- 11.5 Concatenating Phone Numbers
- 11.6 Minimizing Concatenation Splices
- 11.7 Pauses
- 11.8 TTS Guidelines
- 11.9 Conclusion
- Chapter 12. Maximizing Efficiency and Clarity
- 12.1 Efficiency
- 12.2 Clarity
- 12.3 Balancing Efficiency and Clarity
- 12.4 Conclusion
- Chapter 13. Optimizing Accuracy and Recovering from Errors
- 13.1 Measuring Accuracy
- 13.2 Dialog Design Guidelines for Maximizing Accuracy
- 13.3 Recovering from Errors
- 13.4 Conclusion
- Chapter 14. Sample Application: Detailed Design
- 14.1 Call Flow Design
- 14.2 Prompt Design
- 14.3 User Testing
- 14.4 Conclusion
- Part IV: Realization Phase: Development, Testing, and Tuning
- Chapter 15. Development, Testing, and Tuning Methodology
- 15.1 Development
- 15.2 Testing
- 15.3 Tuning
- 15.4 Conclusion
- Chapter 16. Creating Grammars
- 16.1 Grammar Development
- 16.2 Grammar Testing
- 16.3 Grammar Tuning
- 16.4 Conclusion
- Chapter 17. Working with Voice Actors
- 17.1 Scripting for Success
- 17.2 Choosing Your Voice Actor
- 17.3 Running a Recording Session
- 17.4 Conclusion
- Chapter 18. Sample Application: Development, Testing, and Tuning
- 18.1 Development
- 18.2 Testing
- 18.3 Tuning
- Chapter 19. Conclusion
- Appendix APPENDIX
- Bibliography
- Works Cited
- Works Consulted
- Chapter V Consumer Complaint Behavior in the Online Environment
- Chapter VII Objective and Perceived Complexity and Their Impacts on Internet Communication
- Chapter XVI Turning Web Surfers into Loyal Customers: Cognitive Lock-In Through Interface Design and Web Site Usability
- Chapter XVII Internet Markets and E-Loyalty
- Chapter XVIII Web Systems Design, Litigation, and Online Consumer Behavior