Bibliography
| Works Cited Works Consulted |
- Key #1: Delight Your Customers with Speed and Quality
- Beyond the Basics: The Five Laws of Lean Six Sigma
- Making Improvements That Last: An Illustrated Guide to DMAIC and the Lean Six Sigma Toolkit
- The Experience of Making Improvements: What Its Like to Work on Lean Six Sigma Projects
- Six Things Managers Must Do: How to Support Lean Six Sigma