Index

NOTE: Italicized pages refer to tables and illustrations.

A

Acceptance

auditing, 425

contracts and agreements, 554, 556

customer satisfaction, 559

essential activity, 32

knowledge management, 126

methodology transition, 40

project plan component, 29

Access

knowledge management, 108, 120

methodology, 129, 131

portfolio management system, 132

training program, 286–287

work space requirements, 227

Accounting managers, 53

Acquisition

automated methodology deployment, 34

equipment, 240–242

facilities, 232–235

resource management, 254–259

tools, 62

vendors and contractors, 576–582

Action management, 162

Actions log, knowledge management, 125

Activities, essential, 32

Activities across PMO continuum, see Competency continuum

Add-on/extension analysis, 588

Adequacy of facilities, 235

Adjunct planning support

content guidance, 411–412

essential plans, 405–411

facilitation, 412–413

primary support plans, 405–407

secondary support plans, 407–411

Administrative performance evaluation, 292

Administrative return of facilities, 238

Administrative staff, see Staff

Advanced PMOs competency continuum, see also Mid-range PMOs competency continuum

assessment, 168

auditing, 418

basics, xiii–xiv

business performance, 596

career development, 299

customer relationships, 536

facilities and equipment support, 225

governance, 141

knowledge management, 103

mentoring, 358

methodology, 7

organization and structure, 190

planning support, 387

portfolio management, 482

project recovery, 448

resource management, 252

team development, 328

tools, 55

Advancement model, professional, 305–311

Advancement plans, maturity assessment, 184–185

Advantage, business, 487–488

Advisory boards, 212–213

Affiliations, 574, 621–622

Agreements, see Contracts and agreements

A Guide to the Project Management Book of Knowledge (PMBOK ), 3, 320

Alignment, see also Business alignment

business performance, 608–610, 620–623

indirect, 200–201

lack of, 199–200

PMO relationship, 197

team development, 335–336

Allocation of investments, 488

Applications, methodology platform, 15–17

Approaches, see also specific type of approach

business performance, 602

deployment strategies, 13–14

mentoring, 359–365

methodology, 13–14

trial-and-error, 355

Approvals, 28, 549, 582

Arbitration, 553

Archive and reference library management, 114–117, 119, 128

As-is course format, 285

Assessment, see also Assessment function model

basics, xviii, 165–166

business environment interface, 167

competency continuum, 167–169, 168

current practices, 21–23

implementation transition, 41

mentoring, 365

performance guidance, 266

portfolio management, 528–530

project environment interface, 166

project recovery, 450–458

self-evaluation, team development, 347

smaller PMOs, 185–186

team development, 336, 345–346

tools, 60–62, 67

Assessment function model

advancement plans, 184–185

basics, 169, 169

capability assessment, 173–179

competency assessment, 170–173

improvement plans, 172–173, 178–179

maturity assessments, 180–185

Assignments, 242–243, 259–260, see also Reassignments

Assistant project manager, 308

Association for Project Management (UK), 320

Assumptions, portfolio management, 508–509

Attached documents, 109

Attendance, training, 289

Attrition management, 526–530

Auditing, see also Auditing function model

basics, xix, 415–416

business environment interface, 417

competency continuum, 417, 418, 419

database, library, 129

oversight responsibility, 160

plans, 29, 123, 408

project environment interface, 416–417

reports, 124, 438–439

smaller PMOs, 443–444

Auditing function model

basics, 420, 420

capability, 420–434

close out phase audit, 425–426

collaborative auditors, 431–432

completeness, 440–441

conducting audits, 434–439

customer service audit, 427

discretionary point, 434

external auditors, 431–433

follow-on/up activities, 441, 442–443

gateway review, 429

health check audit, 422–424

internal auditors, 430–431

methodology review, 426–427

needs, 420–429

performance audit, 422–424

performance points, 433–434

planning, 436

planning phase audit, 424–425

postproject audit, 425–426

preparation, 435–437

preproject audit, 424–425

primary project management audits, 421–427

project management audit, 421–422

project managers, 430

project recovery audit, 427

quality assurance audit, 428

regulatory auditors, 432–433

reports, 438–439

resource identification, 429–433

resource utilization audit, 423, 427

results, 439–443

routine point, 433

structured walk-throughs, 429

support-plan review, 427

team members, 430, 435

team performance audit, 427

technical audits, 428–429

triggered point, 433–434

troubled projects, 440

vendors/contractors audits, 422, 425, 428

Authority, 147–148, 156–158, 312

Automated approaches

life cycle solution, 34–35

methodology platforms, 15–17

tools, 59–60

Awarding contracts, 581