Coaching for Change--Practical Strategies for Transforming Performance

kaye thorne

London and Sterling , VA

Publisher's note

Every possible effort has been made to ensure that the information contained in this book is accurate at the time of going to press, and the publisher and author cannot accept responsibility for any errors or omissions, however caused. No responsibility for loss or damage occasioned to any person acting, or refraining from action, as a result of the material in this publication can be accepted by the editor, the publisher or the author.

First published in Great Britain and the United States in 2004 by Kogan Page Limited

Apart from any fair dealing for the purposes of research or private study, or criticism or review, as permitted under the Copyright, Designs and Patents Act 1988, this publication may only be reproduced, stored or transmitted, in any form or by any means, with the prior permission in writing of the publishers, or in the case of reprographic reproduction in accordance with the terms and licences issued by the CLA. Enquiries concerning reproduction outside these terms should be sent to the publishers at the undermentioned addresses:

120 Pentonville Road
London N1 9JN
United Kingdom
www.kogan-page.co.uk

22883 Quicksilver Drive
Sterling VA 20166-2012
USA

Copyright Kaye Thorne, 2004

The right of Kaye Thorne to be identified as the author of this work has been asserted by her in accordance with the Copyright, Designs and Patents Act 1988.

ISBN 0 7494 4168 2

British Library Cataloguing in Publication Data

A CIP record for this book is available from the British Library.

Library of Congress Cataloging-in-Publication Data

 Thorne, Kaye.     Coaching for change : practical strategies for transforming performance / Kaye Thorne.       p. cm.     Includes bibliographical references and index. 

ISBN 0-7494-4168-2

1. Organizational change. 2. Executive coaching. 3. Performance. I. Title.

HD58.8.T4924 2004

658.4'063--dc22

2004015189

Typeset by
JS Typesetting Ltd, Wellingborough, Northants

Printed and bound in Great Britain by
Clays Ltd, St Ives plc

Dedication

This book is dedicated to the memory of a very special man, William (Bill) Legg, and to his wife Bernice who cared so selflessly for him during his final days and their close friends Sidney and Elizabeth Cole. Thank you all for your friendship, support and inspiration.

The Author

Kaye Thorne is one of the best-known writers in the field of training. She has provided practical guidance to thousands of readers in such books as Everything You Need to Know about Training, Personal Coaching, Training on a Shoestring and Blended Learning . Founder of The Inspiration Network, she is a personal coach and a specialist in innovation and organization development.

Acknowledgements

I would like in these acknowledgements to pay tribute to my family, friends, colleagues, clients and fellow authors to whom I owe a great debt of gratitude for their ongoing care, support and inspiration.

I would also like in particular to thank the following individuals and companies who willingly gave their time and support in taking part in the case studies:

David Tomkinson, John Kenney, Vincent O'Neill, Claudia Velazco, Deborah Moran, Ian Banyard, Gunnar Br ¼ckner and Maria Drago.

Boots Opticians, Siemens, United Nations, Vodafone UK, and the individual clients involved in the case studies.

All the authors mentioned in the References and Further Reading and Alison Church and David Hudnut for their support with contacts for the case studies. All the staff at the CIPD and IOD Libraries for their help in compiling the bibliography. Philip Mudd, Helen Kogan, Heather Langridge and Emily Steel for all their ongoing support.

Finally, all the very special clients and individual learners who ultimately have been my inspiration.

My grateful thanks to you all.