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Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
ISBN: 0071418210
EAN: 2147483647
Year: 2003
Pages: 150
Authors:
Michael George
BUY ON AMAZON
Part I - Using Lean Six Sigma for Strategic Advantage in Service
The ROI of Lean Six Sigma for Services
Getting Faster to Get Better Why You Need Both Lean and Six Sigma
Success Story #1 Lockheed Martin Creating a New Legacy
Seeing Services Through Your Customers Eyes-Becoming a customer-centered organization
Success Story #2 Bank One Bigger… Now Better
Executing Corporate Strategy with Lean Six Sigma
Success Story #3 Fort Wayne, Indiana From 0 to 60 in nothing flat
The Value in Conquering Complexity
Success Story #4 Stanford Hospital and Clinics At the forefront of the quality revolution
Part II - Deploying Lean Six Sigma in Service Organizations
Phase 1 Readiness Assessment
Phase 2 Engagement (Creating Pull)
Phase 3 Mobilization
Phase 4 Performance and Control
Part III - Improving Services
Service Process Challenges
Using DMAIC to Improve Service Processes
First Wave Service Projects
Raising the Stakes in Service Process Improvement
Designing World-Class Services (Design for Lean Six Sigma)
Lean Six Sigma for Service : How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions
ISBN: 0071418210
EAN: 2147483647
Year: 2003
Pages: 150
Authors:
Michael George
BUY ON AMAZON
Beginning Cryptography with Java
Asymmetric Key Cryptography
Object Description in Cryptography Using ASN.1
Certificate Revocation and Path Validation
Appendix A Solutions to Exercises
Appendix B Algorithms Provided by the Bouncy Castle Provider
Software Configuration Management
Configuration Management and Data Management
Appendix I System Service Request
Appendix J Document Change Request (DCR)
Appendix M Problem Report (PR)
Appendix Y Supplier CM Market Analysis Questionnaire
A Practitioners Guide to Software Test Design
The Testing Process
Decision Table Testing
Scripted Testing
Section V - Some Final Thoughts
Appendix B Stateless University Registration System Case Study
Cisco CallManager Fundamentals (2nd Edition)
Overview of Station Device Features Supported by CallManager
Media Processing
Architecture and Functionality of the Media Control Layer
Application Solutions
Application Protocols
Microsoft WSH and VBScript Programming for the Absolute Beginner
Overview of the Windows Script Host
Constants, Variables, and Arrays
Processing Collections of Data
Handling Script Errors
Combining Different Scripting Languages
.NET-A Complete Development Cycle
Unit Tests
Advanced GDI+ Extensions
Project Management Issues
Conclusion: Dont Reinvent the Wheel
Project Management Issues
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