List of Boxes

Chapter 1: Introducing The Phenomenon of Global Software Work

Box 1.1 Outsourced IT services

Chapter 10: Reflections and Synthesis on Theoretical Insights

Box 10.1 Key features of standardization

Box 10.2 ˜Model of and ˜model for relationship: standardization and globalization

Box 10.3 Key features of identity

Box 10.4 ˜Model of and ˜model for relationship: identity and globalization

Box 10.5 Key features of space and place

Box 10.6 ˜Model of and ˜model for relationship: spaceplace and globalization

Box 10.7 Key features of knowledge transfer

Box 10.8 ˜Model of and ˜model for relationship: knowledge transfer and globalization

Box 10.9 Key features of power and control

Box 10.10 ˜Model of and ˜model for relationship: power and control and globalization

Box 10.11 Key features of communication

Box 10.12 ˜Model of and ˜model for relationship: communication and globalization

Chapter 11: Managerial Implications

Box 11.1 Key questions: managing knowledge

Box 11.2 Key questions: managing people

Box 11.3 Key questions: managing communication

Box 11.4 Key questions: managing GSA relationships

Box 11.5 Key questions: managing ethically