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Process Improvement Essentials: CMMI, Six SIGMA, and ISO 9001

ISBN: 0596102178
EAN: 2147483647

Year: 2006
Pages: 116

Authors: James R. Persse PhD

BUY ON AMAZON

• Process Improvement Essentials
• Table of Contents
• Copyright
• Dedication
• Preface
• Part I: Process and Process Improvement
• Chapter 1. Introduction
• Section 1.1. A Path of Quality
• Section 1.2. The InnovationChaos Paradox
• Section 1.3. Marshal Extra Forces If...
• Section 1.4. Moving Forward
• Section 1.5. Summary
• Chapter 2. The Case for Process
• Section 2.1. An American Success Story
• Section 2.2. The Conscious Organization
• Section 2.3. Some Number Stories
• Section 2.4. Six Common Myths
• Section 2.5. Benefits of Process
• Section 2.6. Summary
• Chapter 3. Establishing Your Process Program
• Section 3.1. Using IDEAL
• Section 3.2. Establishing Executive Sponsorship
• Section 3.3. Aligning with Business Objectives
• Section 3.4. Identifying Improvement Opportunities
• Section 3.5. Establishing the Process Team
• Section 3.6. Choose Your Model (or Not)
• Section 3.7. Developing Process Program Components
• Section 3.8. Training
• Section 3.9. Program Rollout
• Section 3.10. Institutionalization
• Section 3.11. Helpful Change Agent Skills
• Section 3.12. Summary
• Chapter 4. Sustaining Process Improvement
• Section 4.1. 1. Remember What You Do
• Section 4.2. 2. Weld Business Success to Program Success
• Section 4.3. 3. Participate
• Section 4.4. 4. Training
• Section 4.5. 5. Support Compliance
• Section 4.6. 6. Active Feedback Mechanisms
• Section 4.7. 7. Promote Performance Incentives
• Section 4.8. 8. Celebrate Success
• Section 4.9. 9. Public Announcements
• Section 4.10. 10. Measure, Measure
• Section 4.11. 11. Periodic Reassessment
• Section 4.12. 12. Appreciate the Journey
• Section 4.13. Summary
• Part II: Three Major Process Improvement Standards
• Chapter 5. ISO 9001:2000
• Section 5.1. A Brief History of ISO 9001:2000
• Section 5.2. ISO 9001 Ownership
• Section 5.3. The Structure and Design of ISO 9001:2000
• Section 5.4. ISO 9000: Sections 1 Through 3
• Section 5.5. Section 4. Quality Management System
• Section 5.6. Section 5. Management Responsibility
• Section 5.7. Section 6. Resource Management
• Section 5.8. Section 7. Product Realization
• Section 5.9. Section 8. Measurement, Analysis, and Improvement
• Section 5.10. For a Deeper Look
• Section 5.11. Summary
• Chapter 6. The Capability Maturity Model Integration (for Development)
• Section 6.1. A Brief History of CMMI
• Section 6.2. CMMI Ownership
• Section 6.3. Technology Disciplines Covered Under CMMI
• Section 6.4. CMMI-Dev Structure and Design
• Section 6.5. Generic Goals of CMMI
• Section 6.6. The Process Areas of CMMI
• Section 6.7. Project Management Process Areas
• Section 6.8. Engineering Process Areas
• Section 6.9. Support Process Areas
• Section 6.10. Process Management Process Areas
• Section 6.11. Implementing CMMI
• Section 6.12. For a Deeper Look
• Section 6.13. Summary
• Chapter 7. Six Sigma
• Section 7.1. A Brief History of Six Sigma
• Section 7.2. Six Sigma Ownership
• Section 7.3. Six Sigma Structure and Design
• Section 7.4. Define
• Section 7.5. Measure
• Section 7.6. Analyze
• Section 7.7. Improve
• Section 7.8. Control
• Section 7.9. The Six Sigma Team
• Section 7.10. For a Deeper Look
• Section 7.11. Summary
• Chapter 8. Considerations for Adoption
• Section 8.1.
• Section 8.2. Summary
• About the Author
• Colophon
• Index
• A
• B
• C
• D
• E
• F
• G
• H
• I
• J
• K
• L
• M
• N
• O
• P
• Q
• R
• S
• T
• U
• V
• W
• Z