| 1. | Shigeo Shingo, Zero Quality Control: Source Inspection and the Poka-Yoke System (Portland, OR: Productivity Press, 1986), p. 278. | | 2. | Connie Dyer, "Robust Quality," in Genichi Taguchi and Don Clausing, Harvard Business Review, January-February 1990, p. 73. | | 3. | C. Martin Hinckley, Make No Mistakes! An Outcome-Based Approach to Mistake-Proofing (Portland, OR: Productivity Press, 2001), p. xi. | | 4. | Gene E. Wiggs, ibid, p. xii. | | 5. | Op cit Hinckley, pp. 610. | | 6. | J. M. Juran and F. M. Gryna, Juran's Quality Control Handbook, 4th Ed. (New York: McGraw-Hill, 1988), 16.1916.21, 24.6, 31.131.24. | | 7. | C. Martin Hinckley and Philip Barkan, "The Role of Variation, Mistakes, and Complexity in Producing Nonconformities," Journal of Quality Technology, 27(3), July 1995, p. 243. | | 8. | Ibid. | | 9. | J. R. Grout, "Mistake Proofing Promotion," Production and Inventory Management Journal, 1997, 38(3):3337. | | 10. | Op cit Hinckley and Barkan, p. 243. | | 11. | Ibid, p. 244. | | | 12. | D. H. Harris and F. B. Chaney, Human Factors in Quality Assurance (New York: John Wiley and Sons, 1969). | | 13. | Op cit Hinckley and Barkan, p. 244. | | 14. | S. H. Kan, Metrics and Models in Software Quality Engineering (Singapore: Pearson Education, 2003), p. 327. | | 15. | Op cit Hinckley, pp. 3741 (p. 41). | | 16. | Ibid, p. 46. | | 17. | Hiroyuki Hirano, 5 Pillars of the Visual Workplace: The Source Book for 5 S Implementation (Portland, OR: Productivity Press, 1990). | | 18. | Constance Heitmeyer, "Managing Complexity in Software Development with Formally Based Tools," http://chacs.nrl.navy.mil/publications/CHACS/2004/2004heitmeyer-FESCA04.pdf. | | 19. | Op cit Shingo, p. 57. | | 20. | Ibid, p. 69. | | 21. | Ibid, p. 77. | | 22. | Ibid, p. 93. | | 23. | http://www.mfagan.com. | | 24. | David A. Wheeler, Bill Brykczynski, Reginald N. Meeson, Jr., Software Inspection: An Industry Best Practice (IEEE Computer Society Press, 1996). | | 25. | Op cit Shingo, pp. 135261. | | 26. | Op cit Hinckley, pp. 109344. | | 27. | NKS/Factory Magazine (Ed.), Poka Yoke: Improving Product Quality by Preventing Defects (Cambridge, MA: Productivity Press, 1988), pp. 29270. | | 28. | Op cit Hinckley, pp. 7677. |
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