| 1. | S. Moriguchi, Software Excellence: A Total Quality Management Guide (Portland, OR: Productivity Press, 1997), p. 64. | | 2. | T. Asaka and K. Ozeki, Handbook of Quality Tools: The Japanese Approach (Portland, OR: Productivity Press, 1990). | | 3. | S. Mizuno, Management for Quality Improvement: The Seven New QC Tools (Cambridge, MA: Productivity Press, 1988). | | 4. | M. Brassard, The Memory Jogger Plus + (Methuen: Goal/QPC, 1989). | | 5. | E. R. Domb, "7 New Tools," Quality Digest, December 1994. | | 6. | Op cit Moriguchi, p. 64. | | 7. | Op cit Mizuno, p. 94. | | 8. | L. J. Arthur, Improving Software Quality: An Insider's Guide to TQM (New York: John Wiley & Sons, Inc., 1993), p. 61. | | 9. | Op cit Brassard, p. 53. | | 10. | Ibid, p. 57. | | 11. | Ibid, p. 64. | | 12. | Op cit Mizuno, p. 143. | | 13. | Op cit Brassard, p. 82. | | 14. | Op cit Mizuno, pp. 197-215. | | 15. | Op cit Brassard, p. 99. | | | 16. | Op cit Mizuno, p. 221. | | 17. | Ibid, p. 229. | | 18. | Ibid, pp. 224225. | | 19. | H. Kerzner, Project Management: A Systems Approach to Planning, Scheduling, and Controlling (New York: John Wiley & Sons, Inc., 2003). | | 20. | Op cit Brassard, pp. 201233. | | 21. | Op cit Brassard, pp. 235241. |
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