Crucial Confrontations
Crucial Confrontations
ISBN: 0071446524
EAN: 2147483647
EAN: 2147483647
Year: 2005
Pages: 115
Pages: 115
- Table of Contents
- BackCover
- Crucial Confrontations--Tools for Resolving Broken Promises, Violated Expectations, and Bad Behavior
- Foreword
- Preface: A Note to Our Readers
- Introduction: What s a Crucial Confrontation? And Who Cares?
- What We Mean by Crucial Confrontations
- What 25,000 People Taught Us about Influence
- Joining the Ranks of the Effective
- The Enormous Benefits of Confronting Others and the Enormous Costs of Walking Away
- Summary
- Part One: Work on Me First--What to Do before a Crucial Confrontation
- Chapter 1: Choose What and If--How to Know What Crucial Confrontation to Hold and If You Should Hold It
- Choosing What
- Decide If
- Chapter Summary
- Chapter 2: Master My Stories--How to Get Your Head Right before Opening Your Mouth
- Hang the Gear heads
- The Problem: Telling Ugly Stories
- The Solution: Tell the Rest of the Story
- Chapter Summary
- Part Two: Confront with Safety--What to Do during a Crucial Confrontation
- Chapter 3: Describe the Gap--How to Start a Crucial Confrontation
- Exactly What Are We Confronting?
- Describe the Gap
- Tips for Tough Situations
- Chapter Summary
- Chapter 4: Make It Motivating--How to Help Others Want to Take Action
- Remember to Diagnose
- It s About to Get Complicated
- Don t Oversimplify Motivation: A Small Rant
- Getting to the Root of Motivation
- Three Approaches to Avoid
- The Solution
- Finish Well
- A Final Case: Can This Marriage Be Saved?
- Chapter Summary
- Chapter 5: Make It Easy--How to Make Keeping Commitments (Almost) Painless
- Don t Misdiagnose
- Your Job: Make It Easy
- Tools For Making It Easy
- Pop the Question
- Chapter Summary
- Chapter 6: Stay Focused and Flexible--What to Do When Others Get Sidetracked, Scream, or Sulk
- We Must Be Focused and Flexible
- Four Different Emergent Problems and How To Address Them
- Chapter Summary
- Chapter 7: Agree on a Plan and Follow Up--How to Gain Commitment and Move to Action
- Predictable Problems
- Don t Assume
- The Solution: Make a Plan Complete with WWWF
- Again, Follow Up
- Chapter Summary
- Part Three: Move to Action--What to Do after a Crucial Confrontation
- Chapter 8: Put It All Together--How to Solve Big, Sticky, Complicated Problems
- The Big Idea from Each Step
- Is It You or Is It Me?
- Choose What and If
- Master My Stories
- Make It Safe
- Describe the Gap
- Make It Safe
- Describe the Gap
- Make It Motivating and Make It Easy
- Stay Focused and Flexible
- Agree on a Plan and Follow up
- Chapter Summary
- Chapter 9: The Twelve Yeah-Buts --How to Deal with the Truly Tough
- Confronting Authority
- Breaking from the Pack
- Married to a Mime
- Hearsay
- Potentially Devastating
- Way Out of Line and Scary
- Changing Your Culture
- Borderline Behavior
- Our Plate Is Overflowing
- I Don t Want to Be a Nag
- Our Relationship Is Based Solely on Problems
- I Don t Think We Can Change
- Appendix A: Where Do You Stand?--A Self-Assessment for Measuring Your Crucial Confrontation Skills
- Appendix B: Six-Source Diagnostic Questions--The Six-Source Model
- Source 2--Self, Enable (Strengths and Weaknesses)
- Source 3--Others, Motivate (Praise and Pressure)
- Source 4--Others, Enable (Helps and Hindrances)
- Source 5--Things, Motivate (Carrots and Sticks)
- Source 6--Things, Enable (Bridges and Barriers)
- Appendix C: When Things Go Right
- Appendix D
- Notes
- Chapter 1
- Chapter 4
- Appendix C
- Index
- Index_B
- Index_C
- Index_D
- Index_E
- Index_F
- Index_G
- Index_H
- Index_I
- Index_J-L
- Index_M
- Index_N-O
- Index_P
- Index_Q
- Index_R
- Index_S
- Index_T
- Index_U-V
- Index_W
- Index_Y
- List of Sidebars
Crucial Confrontations
ISBN: 0071446524
EAN: 2147483647
EAN: 2147483647
Year: 2005
Pages: 115
Pages: 115