| |  | Copyright |
| | | The CIT Cram Sheet |
| | | | CATALYST TROUBLESHOOTING |
| | | | TOP-DOWN/BOTTOM-UP TROUBLESHOOTING |
| | | | TCP/IP TROUBLESHOOTING COMMANDS |
| | | | TROUBLESHOOTING TOOLS |
| | | | ROUTER TROUBLESHOOTING COMMANDS |
| | | | TROUBLESHOOTING COMMANDS FOR THE LOWER LAYERS |
| | | | CISCO CONNECTION ONLINE |
| | | | PPP/CHAP TROUBLESHOOTING |
| | | | FRAME RELAY TROUBLESHOOTING COMMANDS |
| | | | SERIAL INTERFACE TROUBLESHOOTING |
| | | | TROUBLESHOOTING ROUTING PROTOCOLS |
| | | A Note from Series Editor Ed Tittel |
| | | About the Author |
| | | | About the Technical Editors |
| | | Acknowledgments |
| | | | We Want to Hear from You! |
| | | Introduction |
| | | | Taking a Certification Exam |
| | | | Tracking CCNP Status |
| | | | How to Prepare for an Exam |
| | | | About This Book |
| | | Self-Assessment |
| | | | A CCNP in the Real World |
| | | | The Ideal CCNP Candidate |
| | | | Put Yourself to the Test |
| | | | Testing Your Exam-Readiness |
| | | | Assessing Your Readiness for the CCNP Support Exam |
| | | Chapter 1. Overview of Cisco Certification |
| | | | The Exam Situation |
| | | | Exam Layout and Design |
| | | | Exam-Taking Techniques |
| | | | Question-Handling Strategies |
| | | | Mastering the Inner Game |
| | | | Additional Resources |
| | | Chapter 2. Networking Principles |
| | | | Network Models |
| | | | OSI Reference Model |
| | | | Internetwork Troubleshooting Model |
| | | | Cisco Three-Layer Hierarchical Model |
| | | | Chapter Summary |
| | | | Exam Prep Practice Questions |
| | | | Need to Know More? |
| | | Chapter 3. LAN Technologies |
| | | | LAN Topology Types |
| | | | Ethernet |
| | | | ATM (Asynchronous Transfer Mode) |
| | | | Token Ring |
| | | | Wireless |
| | | | Segmentation |
| | | | Chapter Summary |
| | | | Exam Prep Practice Questions |
| | | | Need to Know More? |
| | | Chapter 4. Troubleshooting TCP/IP |
| | | | TCP/IP Overview |
| | | | IP Addressing and Subnetting |
| | | | Subnetting Class C Network Addresses |
| | | | Configuring IP Addresses on Interfaces |
| | | | DNS (Domain Name System) |
| | | | Internet Control Message Protocol (ICMP) |
| | | | The Default Route |
| | | | Show Commands for Troubleshooting TCP/IP |
| | | | IP debug Commands |
| | | | Configuring DHCP and the IP Helper Command |
| | | | Chapter Summary |
| | | | Exam Prep Practice Questions |
| | | | Need to Know More? |
| | | Chapter 5. Windows Troubleshooting |
| | | | ipconfig Commmand |
| | | | winipcfg Command |
| | | | ping Command |
| | | | The tracert Command |
| | | | The nslookup Command |
| | | | The nbtstat Command |
| | | | The arp Command |
| | | | The ftp Command |
| | | | The telnet Command |
| | | | Chapter Summary |
| | | | Exam Prep Practice Questions |
| | | | Need to Know More? |
| | | Chapter 6. IPX/SPX |
| | | | Protocol Overview |
| | | | SAP and GNS |
| | | | IPX EIGRP |
| | | | NLSP |
| | | | IPX Access Lists |
| | | | Controlling SAP Advertisements with Access Lists |
| | | | IPX General Troubleshooting Commands |
| | | | Chapter Summary |
| | | | Exam Prep Practice Questions |
| | | | Need to Know More? |
| | | Chapter 7. Troubleshooting the Physical Layer |
| | | | Equipment Used to Troubleshoot the Physical Layer |
| | | | Troubleshooting with the show Commands |
| | | | Cisco Discovery Protocol (CDP) |
| | | | Configuration and Fault Management |
| | | | Chapter Summary |
| | | | Exam Prep Practice Questions |
| | | | Need to Know More? |
| | | Chapter 8. Troubleshooting the Data Link Layer |
| | | | Hardware Troubleshooting |
| | | | Layer 2 Switching Troubleshooting Basics |
| | | | Catalyst Switch Troubleshooting Software |
| | | | RMON (Remote Monitoring) |
| | | | Lost Password |
| | | | Switch Troubleshooting Commands |
| | | | Chapter Summary |
| | | | Exam Prep Practice Questions |
| | | | Need to Know More? |
| | | Chapter 9. Troubleshooting Virtual LAN |
| | | | VLAN Trunks |
| | | | The VLAN Trunk Protocol (VTP) |
| | | | Inter-Switch Link (ISL) |
| | | | IEEE 802.1Q Standard |
| | | | Chapter Summary |
| | | | Review Questions |
| | | | Need to Know More? |
| | | Chapter 10. Troubleshooting Serial Links |
| | | | Diagnosing Serial Link Symptoms with the show interface Command |
| | | | Troubleshooting Techniques for Serial Link Problems |
| | | | CSU/DSU Loopback Testing |
| | | | Serial Link Troubleshooting Commands |
| | | | Troubleshooting Frame Relay |
| | | | Troubleshooting X.25 |
| | | | Chapter Summary |
| | | | Exam Prep Practice Questions |
| | | | Need to Know More? |
| | | Chapter 11. Troubleshooting Routing Protocols |
| | | | Routing Protocols |
| | | | Routing Information Protocol (RIP) |
| | | | Internet Gateway Routing Protocol (IGRP) |
| | | | Open Shortest Path First (OSPF) |
| | | | IGRP Versus EIGRP |
| | | | Border Gateway Protocol (BGP) |
| | | | Intermediate System-to-Intermediate System (IS-IS) |
| | | | Chapter Summary |
| | | | Exam Prep Practice Questions |
| | | | Need to Know More? |
| | | Chapter 12. Troubleshooting ISDN |
| | | | ISDN Overview |
| | | | Troubleshooting ISDN Misconfigurations |
| | | | Troubleshooting Connections at the Physical Layer |
| | | | Terminology for Troubleshooting After the Physical Layer |
| | | | Troubleshooting Misconfigured Provider Switches |
| | | | Troubleshooting the Data Link Layer: q.921 and PPP |
| | | | Troubleshooting the Network Layer |
| | | | ISDN Troubleshooting Commands to Know |
| | | | Chapter Summary |
| | | | Exam Prep Practice Questions |
| | | | Need to Know More? |
| | | Chapter 13. Practice Exam 1 |
| | | | Questions, Questions, Questions |
| | | | Choosing the Correct Answers |
| | | Chapter 14. Answer Key 1 |
| | | Chapter 15. Practice Exam 2 |
| | | Chapter 16. Answer Key 2 |
| | | Appendix A. Top-Down and Bottom-Up Troubleshooting |
| | | | The Cisco Campus Model |
| | | Appendix B. Contacting Cisco for Support |
| | | | Contacting the TAC |
| | | | Utilizing the Cisco CCO Site |
| | | | Core Dumps |
| | | Appendix C. Scenario Questions |
| | | | Scenario 1Bad Subnetting |
| | | | Scenario 2Utilizations |
| | | | Scenario 3Determining the Probable Source |
| | | | Scenario 4Determining the Probable Source II |
| | | | Conclusion |
| | | Appendix D. What's on the CD-ROM |
| | | | PrepLogic Practice Tests, Preview Edition |
| | | | An Exclusive Electronic Version of the Text |
| | | Appendix E. Using PrepLogic Practice Exams, Preview Edition Software |
| | | | Exam Simulation |
| | | | Question Quality |
| | | | Interface Design |
| | | | Effective Learning Environment |
| | | | Software Requirements |
| | | | Installing PrepLogic Practice Exams, Preview Edition |
| | | | Using PrepLogic Practice Exams, Preview Edition |
| | | | Get More Exams |
| | | | Customer Service |
| | | Glossary |
| | | Index |
