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Part I: What s Not Working
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Chapter List
Chapter 1: Why Doesn’t CRM Work?—Does the Customer Really Want to be Managed?
Chapter 2: It’s Not a Question of the Chicken or the Egg—It’s Not Technology that Drives Relationships
Chapter 3: “One Girl in a Convertible...”—It takes more than a database
Chapter 4: Why Do We Have Two Ears and Only One Mouth?—The importance of dialog
Chapter 5: It’s No Longer Good Enough to Ask Forgiveness Rather Than Permission—One Person’s Relevance Is Another Person’s Intrusion
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Why CRM Doesnt Work: How to Win By Letting Customers Manage the Relationship
ISBN: 1576601323
EAN: 2147483647
Year: 2003
Pages: 141
Authors:
Frederick Newell
,
Seth Godin
BUY ON AMAZON
Beginning Cryptography with Java
Symmetric Key Cryptography
Message Digests, MACs, and HMACs
Distinguished Names and Certificates
Certificate Revocation and Path Validation
SSL and TLS
Identifying and Managing Project Risk: Essential Tools for Failure-Proofing Your Project
Identifying Project Scope Risk
Identifying Project Schedule Risk
Identifying Project Resource Risk
Quantifying and Analyzing Activity Risks
Quantifying and Analyzing Project Risk
Lotus Notes and Domino 6 Development (2nd Edition)
Major Features of Lotus Notes
The Integrated Development Environment
Working with the Page Properties Box
Creating Web Agents Using Formulas and LotusScript
Formula Syntax
A Practitioners Guide to Software Test Design
Case Studies
Pairwise Testing
State-Transition Testing
Test Planning
Appendix B Stateless University Registration System Case Study
Wireless Hacks: Tips & Tools for Building, Extending, and Securing Your Network
Hacks 4051: Introduction
Hack 47. Securely Connect Two Networks
Hack 56. Send Power over Your Ethernet
Hack 81. Use a Windows-Only Wireless Card in Linux
Section A.5. 802.16: WiMAX Long Distance Wireless Infrastructure
Java Concurrency in Practice
Concurrent Collections
Applying Thread Pools
Summary
Summary
Section A.1. Class Annotations
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