List of Sidebars
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Chapter 3: Organizing and Managing the Call Center
- A Two-Step Reference Guide for Using WFM
- MAXIMIZING THE RETURN ON HUMAN ASSETS
Chapter 6: Building Customer Relationships with Call Centers
- 12-Stage CRM Strategy
- CRM Gains for Different Business Sectors
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Call Center Operation: Design, Operation, and Maintenance
ISBN: 155558277X
EAN: 2147483647
EAN: 2147483647
Year: 2003
Pages: 90
Pages: 90
Authors: Duane Sharp