Index_G

G

Gartner Group, 167

General managers, 55

Generic Practice, 63

Globalism, 167

Goal-Question-Metric (GQM), 39

relationship with Balanced Scorecard and CMMI, 41

variation of, 98

Goals, 99 “100

and interorganizational roles, 68

of process improvement projects, 112, 143

Golf-course mentality , of CMMI process improvement, 240 “241

GQM Lite, 98 “99

establishing goals in, 99 “100

getting from goals to measures, 100 “101

process improvement requirements, 101 “104

workshop, 211