Page #230 (Index)

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Chapter 1: A Project is More Than its Technical Deliverables

Exhibit 1: Workflow for Automated ISDN Service Order and Provisioning

Exhibit 2: ISDN Provisioning Project Deliverables

Exhibit 3: Big Thirteen Interrogatory

Exhibit 4: Progressing from Scope to Design Specifications

Exhibit 5: Project Apollo Scope, Requirements, and Specifications

Chapter 2: Learning Requirements is Our First Priority

Exhibit 1: Requirements Development Process

Exhibit 2: Big Thirteen Interrogatory Applied to the Airport Project

Exhibit 3: Airport Project Issues List

Exhibit 4: Airport Wheel of Dependency

Exhibit 5: Voice Mail Provisioning Workflow

Chapter 3: Using Technologies to Meet Requirements

Exhibit 1: Business Drivers and Their Technology Enablers

Exhibit 2: Security Goals Mapped to Technology

Exhibit 3: Typical Technology Standards

Exhibit 4: Why Technologies Fail

Exhibit 5: Vetting the Technology Plan

Exhibit 6: Sample Target State Chart

Exhibit 7: Useful Questions for Understanding Technology

Exhibit 8: IP Telephone Site Architecture

Exhibit 9: Plan B for Server Farm Migration and Relocation

Exhibit 10: Technology Validation Process

Exhibit 11: Test Plan Document Review

Exhibit 12: Network Load-Balancing Configuration

Chapter 4: Devising an Implementation Strategy Precedes Scheduling

Exhibit 1: Nine High-Level Planning Steps

Exhibit 2: Alternate View of the Nine Planning Tasks

Exhibit 3: Fill in the Two Blocks

Exhibit 4: Reflecting the Implementation Strategy

Exhibit 5: Implementation Strategy Components

Chapter 5: Plan B is an Integral Part of the Project Plan

Exhibit 1: Wedding Reception Plan B Options

Exhibit 2: Variations by Plan B on Triggers, Schedules, and Work Effort

Exhibit 3: Questions for Uncovering Project Risk

Exhibit 4: Questions for Uncovering Beneficiary Risk

Exhibit 5: Questions for Uncovering Corporate Risk

Exhibit 6: Plan B Strategies

Exhibit 7: Building a Trigger Date (i.e., Go/No Decision) into Voice Project Schedule

Exhibit 8: Wide Area Network (WAN) Connectivity

Chapter 6: Writing the Plan

Exhibit 1: Planning Process Objectives

Exhibit 2: Project Planning Tasks

Exhibit 3: First Draft: Vendor Management Project Plan

Exhibit 4: Vendor Management Implementation Pyramid

Exhibit 5: Vendor Management Implementation Pyramid Revisited

Exhibit 6: Second Draft Vendor Management Project Plan

Exhibit 7: Vendor Management Critical Path

Exhibit 8: Path to an Airport Milestone

Exhibit 9: Vendor Management Project Plan

Exhibit 10: Required Elements of Detailed Scheduling

Chapter 7: How to Status Your Project

Exhibit 1: Preparing Information for Public Consumption

Exhibit 2: Escalation Script

Exhibit 3: Extranet Project Jeopardy

Exhibit 4: Jeopardy Document Rules

Exhibit 5: Using Percent Complete as a Status Monitoring Tool

Exhibit 6: Smooth Sailing

Exhibit 7: Rough Waters Ahead

Exhibit 8: Status Report Guidelines

Exhibit 9: Factors Contributing to Date Slippage

Exhibit 10: Date-Constrained Tasks Impacted by Slippage

Exhibit 11: Adjusted Completion Schedule by Floor and Major Task

Exhibit 12: Implementation Issues Log

Exhibit 13: Issues List Guidelines

Exhibit 14: Triaging Unanticipated Project Disasters

Chapter 8: Managing Project Information

Exhibit 1: Documentation Guidelines

Exhibit 2: Documentation Do's and Don'ts

Exhibit 3: How to Run Effective Meetings

Exhibit 4: Sample Meeting Agenda

Chapter 9: Manage Your Dollars

Exhibit 1: Network Migration Budget Planning Worksheet

Exhibit 2: Resource Availability Rule of Thumb

Exhibit 3: Total Hours in a Real Workday

Exhibit 4: Budgetary Laundry List

Chapter 10: Understanding and Managing Vendors

Exhibit 1: Customer-Vendor Relationship Disconnects

Exhibit 2: Rules of Engagement for Your Vendor Management Team

Exhibit 3: RFP Process Disconnects

Exhibit 4: RFP Process

Exhibit 5: Thirteen Steps of Vendor Management

Exhibit 6: General Vendor Guidelines

Chapter 11: Manage Your Turnover

Exhibit 1: Runbook Contents

Chapter 12: Handling Your Team

Exhibit 1: Football Team Management Hierarchy

Exhibit 2: Performance Issue Root Causes

Exhibit 3: Project Team Table Manners

Chapter 13: Managing Customers and Beneficiaries

Exhibit 1: Expected Behavior

Exhibit 2: Target State Sample

Exhibit 3: Target State Feature/Function/Benefit Sell

Exhibit 4: Public Presentation Do's and Don'ts

Exhibit 5: Empathetic Response to Objections

Exhibit 6: How Objections Get Resolved

Exhibit 7: Managing Scope Creep

Exhibit 8: Planning Steps with Beneficiaries

Exhibit 9: Service Level Agreement (SLA) Components

Chapter 14: Handle Your Management

Exhibit 1: Rules of Boss Management

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