Aaron, M.B., Measure for Measure Alternative to Goodness, Motherhood & Morality, paper presented in Automach, Australia for SME, 1986 .
Besterfield, D.H., Quality Control , Prentice Hall, Englewood Cliffs, NJ, 1979 .
Carlsen, R.D., Gerber J, and McHugh, J.F., Manual of Quality Assurance Procedures and Forms , Prentice Hall, Englewood Cliffs, NJ, 1981 .
Ford Motor Co., Team Orientated Problem Solving . Electrical & Electronics Div., Rawson-ville, MI, 1987 .
Juran, J.M. and Gzyna F.M., Quality Planning and Analysis . 3rd ed., McGraw-Hill, New York, 1993 .
Schneiderman, A.M., Optimum Quality Costs and Zero Defects: Are They Contradictory Concepts? Quality Program , Nov. 1986 , pp. 23 “27.