List of Figures

Chapter 1: Overview of Six Sigma

Figure 1.1: Links of metrics and goals

Chapter 4: Common Methodologies Used in the DMAIC Model

Figure 4.1: A typical process

Figure 4.2a: The classical control cycle—Product control

Figure 4.2b: The classical control cycle—Process control

Figure 4.2c: The classical control cycle—Combining product and process control

Figure 4.3: A typical control chart

Figure 4.4: Control chart selection matrix

Figure 4.5: Process versus product control improvement

Figure 4.6: Levels of involvement

Figure 4.7: Typical FMEA Body

Chapter 6: Common Methodologies and Tools Used in the DCOV Model

Figure 6.1: The traditional approach of QFD

Figure 6.2: The generic approach of QFD with the adaptation of individual matrices

Figure 6.3: The flow of a typical robustness approach to reduce complexity

Figure 6.4: A typical process audit

Chapter 9: Training and Certification

Figure 9.1: Sample training program for green belts

Figure 9.2: Sample training program for black belts

Appendix C: The Process of QFD

Figure C.1: Innovation targets for a pencil example

Figure C.2: Generate innovation ideas for a pencil example

Figure C.3: Innovation engineering for a pencil example

Figure C.4: Manufacturing controls for a pencil example

Appendix D: Example of using the Quality Charts in the QFD Process for Each of the Stages

Figure D.1: K-J and tree 2 levels

Figure D.2: Cost/Benefit analysis

Figure D.3: Dendogram