Questions from Chapter Twelve

1.

The three most important aspects of a project to stakeholders are:

	A.	Cost, Schedule, Strategy
	B.	Schedule, Quality, Risk
	C.	Quality, Cost, Risk
	D.	Cost, Schedule, Quality

2.

Quality in the U.S. dates back to:

	A.	1970s
	B.	World War II
	C.	World War I
	D.	Mid-1800s

3.

Quality checklists are used to:

	A.	Ensure that Quality Assurance steps were followed
	B.	Keep quality inspectors busy
	C.	Inform upper management where failures occur
	D.	Prevent project audits

4.

QC measurements play an important role in improving project quality if they are:

	A.	Kept in a safe location in the QC organization
	B.	Part of a feedback system to improve quality
	C.	Reported to the customer only in the event of a dispute
	D.	Recorded in the project archives as lessons learned

5.

The organization that controls the standards for quality is the ________.

	A.	ISO
	B.	INA
	C.	PMI
	D.	IIQ

6.

Which is not true?

	A.	Quality is important to products
	B.	Quality can be inspected into any product
	C.	Quality can be influenced by cost
	D.	Quality can be influenced by schedule

7.

Quality Assurance was preceded by:

	A.	Quality Circles
	B.	Employee Empowerment
	C.	Quality Control
	D.	Inspection

8.

Conformance to specifications is one description of ________.

	A.	Grade
	B.	Scope
	C.	Quality
	D.	Technical information

9.

The food at Wendy's and Spago's are both high-quality but differ in ________.

	A.	Objectivity
	B.	Conception
	C.	Scope
	D.	Grade

10.

Prior to World War I, what was the focus of quality?

	A.	Statistical process control
	B.	Inspection and identification of problems
	C.	Appearance
	D.	There was no quality focus

11.

Who is credited with the concept of "Zero Defects"?

	A.	Deming
	B.	Crosby
	C.	Ishikawa
	D.	Juran

12.

Pareto's Law is sometimes called:

	A.	The 85/15 Rule
	B.	The 90/10 Rule
	C.	Pareto's Folly
	D.	The 80/20 Rule

13.

After World War I and continuing until after World War II, what quality concept was developed?

	A.	Rigorous inspection standards
	B.	Quality Assurance
	C.	Quality Control
	D.	Six Sigma

14.

After Quality Control, the succeeding process was:

	A.	Quality Concepts
	B.	Six Sigma
	C.	Quality Assurance
	D.	Quality Circles

15.

The first recognized expert in quality, who is considered by many to be the "Father of the Quality Movement," was:

	A.	Deming
	B.	Baldridge
	C.	Juran
	D.	Crosby

16.

What is the act of avoiding quality problems rather than inspecting for them?

	A.	Quality Control
	B.	Quality System Work
	C.	Quality Assurance
	D.	Quality Managing

17.

A Pareto Analysis often uses:

	A.	Bar Charts
	B.	Statistical Process Control Charts
	C.	Normal Distribution Curves
	D.	Linear programming

18.

Deming advocated:

	A.	Continuous improvement
	B.	Zero defects
	C.	Pareto Analyses
	D.	None of the above

19.

As a direct result of Deming's work overseas, the Deming Prize is offered by:

	A.	Germany
	B.	France
	C.	England
	D.	Japan

20.

Philip Crosby asserted:

	A.	Quality costs are sometimes too much.
	B.	Quality is free.
	C.	Zero defects is unachievable.
	D.	Always use statistical process control.

21.

Ishikawa is best known for:

	A.	The 85/15 Rule
	B.	The Fishbone Diagram
	C.	Japanese application of Deming's theories
	D.	The quality movement in the automobile industry

22.

After Quality Assurance came:

	A.	Quality Control
	B.	Quality Improvement
	C.	Quality Inspection
	D.	Quality Planning

23.

The PMBOK definition of quality includes:

	A.	Control
	B.	Assurance
	C.	Planning
	D.	All of the above

24.

Deming gave us a revision to the Shewhart Cycle, which is:

	A.	Plan, Act, Do, Check
	B.	Plan, Do, Check, Act
	C.	Plan, Check, Do, Act
	D.	Plan, Act, Check, Do

25.

When did the U.S. wake up to the benefits of Quality Assurance?

	A.	The 1970s
	B.	The 1980s
	C.	The 1990s
	D.	Not until the introduction of Six Sigma

26.

The most sought-after quality award offered in the United States is:

	A.	The Malcolm Baldridge National Quality Award
	B.	The Philip Crosby Award
	C.	The U.S. Chamber of Commerce Quality Award
	D.	The Juran Award

27.

Which quality guru advocated conformance to requirements in his definition of quality?

	A.	Baldridge
	B.	Juran
	C.	Deming
	D.	Crosby

28.

TQM is attributed to:

	A.	Juran
	B.	Deming
	C.	Crosby
	D.	No single person

29.

Six Sigma advocates an accuracy rate of:

	A.	99.999%
	B.	100%
	C.	99.9997%
	D.	99.9999%

30.

Who defines quality according to the modern concept?

	A.	The engineering staff
	B.	The marketing staff
	C.	The CEO
	D.	The customer

31.

The project quality policy should be written by:

	A.	The customer for each project
	B.	The project team for each project
	C.	Top management for each project
	D.	Accounting for each project

32.

How many of the other eight processes discussed in the PMBOK are considered to potentially have an input to Project Quality Planning?

	A.	All of them
	B.	All except Project Risk Management
	C.	All except Project Human Resources Management
	D.	All except Project Integration Management

33.

The ISO 9000 definition of quality includes:

	A.	Ability to supply stated and implied needs
	B.	Only stated needs
	C.	Differentiation of companies by quality
	D.	Only clearly defined needs

34.

The Scope Statement for a project is written during:

	A.	First status meeting
	B.	Project initiation
	C.	Quality planning
	D.	Project planning

35.

The manner in which the inputs to quality are handled is referred to by the PMBOK as:

	A.	Definitions
	B.	Guidelines
	C.	Tools and techniques
	D.	Descriptions

36.

Another term for a Metric is:

	A.	Standards and regulations
	B.	Operational definition
	C.	Product appearance
	D.	Fitness for use

37.

Benchmarking is useful for:

	A.	Measuring your level of quality against a standard
	B.	Determining your major quality problems
	C.	Engineering quality only
	D.	Software quality only

38.

According to the PMBOK, which of the following is not an input to Quality Planning?

	A.	Scope Statement
	B.	Quality policy
	C.	Other process inputs
	D.	Fishbone Diagrams

39.

Quality Assurance is influenced by:

	A.	Quality Planning
	B.	Stakeholder Risk Tolerance
	C.	Nothing from outside the project
	D.	Solely by the customer

40.

The idea for continuous improvement in quality is a theme of:

	A.	TQM
	B.	Deming
	C.	Crosby
	D.	All of the above

41.

What should be the role of inspection in Quality Control?

	A.	To determine the level of performance against standards
	B.	To prove you are producing a quality product
	C.	To satisfy upper management and the customer
	D.	Minimally useful because quality cannot be inspected in

42.

Recording of the causes for Rework could best be done by:

	A.	Pareto Charts
	B.	Changes to the project schedule
	C.	Project Status Reports
	D.	The Comptroller

43.

Measuring quality of a product against a standard is called:

	A.	Pareto Analysis
	B.	Benchmarking
	C.	Lessons learned
	D.	Auditing

44.

Quality Control inputs according to the PMBOK include:

	A.	Metrics and Checklists
	B.	Work Process Results
	C.	Quality Management Plan
	D.	All of the above

45.

In Quality Control, in order to determine the level of quality against a standard, you should use:

	A.	Inspection
	B.	The quality policy of the organization
	C.	Risk Analysis
	D.	Pareto's Law

46.

The mathematics of probability are used in:

	A.	Histograms associated with Pareto Analyses
	B.	Statistical Sampling
	C.	Ishikawa Diagramming
	D.	None of the above

47.

Process adjustments are an output from Quality Control and are the outcome of:

	A.	Measuring the cause of failures
	B.	Making necessary changes to processes
	C.	Analysis of Rework
	D.	All of the above