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The Accountable Organization: Reclaiming Integrity, Restoring Trust
The Accountable Organization: Reclaiming Integrity, Restoring Trust
ISBN: 0891061851
EAN: 2147483647
Year: 2003
Pages: 82
Authors:
John Marchica
BUY ON AMAZON
Table of Contents
BackCover
The Accountable Organization--Reclaiming Integrity, Restoring Trust
Foreword
Introduction
Chapter One: Trust--Understanding Its Importance at Eye Level
Trust at Eye Level
A Call to Action
Chapter Two: Accountability--Taking Responsibility for Choices
Who s Accountable Here?
Accountability As Ownership
Stakeholders, Not Placeholders: The Accountable Organization
Accountability: Integral to Integrity
Chapter Three: Integrity--Doing the Right Thing
Integrity s Place in a Country Where Winning Is Everything
Can We Legislate Integrity?
So, What Does It Take to Operate with Integrity?
Values in Action
Chapter Four: Purpose--Clarifying What You Stand For
The Importance of Clarity
The Power of Values and Purpose
Chapter Five: Execution--Implementing Strategy with Commitment and Discipline
Internal Commitment
Leadership: Navigating the Accountable Organization
Chapter Six: Leadership--Navigating Context, Fulfilling Many Roles
What Does It Mean to Be a Leader?
An Early Lesson in Leadership
The CEO and the Accountable Organization
Committing to Lead, No Matter What Your Title
Chapter Seven: Communication--Connecting Effectively and with Empathy
Being Our Own Moodwatchers
Three Guideposts for Communicating Effectively and Empathetically
Another Word About E-mail
Communications and Personality Type
Building Customer Trust Through Effective and Empathetic Communications
Communication During a Crisis: Tylenol and Tires
Building Trust, Resolving Conflict
Chapter Eight: Conflict--Seeking Resolution Through Preparation and Negotiation
Why Conflict Is Difficult to Face
Getting Prepared
Creating an Action Plan for Addressing Conflict
Dealing with Organizational Conflict: An Example from FWI
From Risk Comes Opportunity
Chapter Nine: Risk--Breaking Barriers Creatively and Courageously
Risk and the Executive
Risk and the Employee
When Taking a Risk Ends in Failure
Moving Forward
Chapter Ten: Southwest Airlines--Integrating Accountable Organization Principles
What Makes Southwest Different?
People First
Trust, Accountability, and Integrity at Southwest
Leadership and Communication
Defining Your Expectations
Conclusion
Notes
Bibliography
Index
Index_B
Index_C
Index_D
Index_E
Index_F
Index_G
Index_H
Index_I
Index_J
Index_K
Index_L
Index_M-N
Index_O
Index_P
Index_Q
Index_R
Index_S
Index_T
Index_U
Index_V
Index_W-Z
List of Figures
List of Sidebars
The Accountable Organization: Reclaiming Integrity, Restoring Trust
ISBN: 0891061851
EAN: 2147483647
Year: 2003
Pages: 82
Authors:
John Marchica
BUY ON AMAZON
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