Appendix A

---

Overall End-User Satisfaction Instrument

		Disagree.............................................Agree
		1	2	3	4	5	6	7
1.	Your relationship with the Office of Information Technology staff is good.	□	□	□	□	□	□	□
2.	Your communication with the OIT staff is precise.	□	□	□	□	□	□	□
3.	The attitude of the OIT staff is positive.	□	□	□	□	□	□	□
4.	The degree of training provided to you is sufficient.	□	□	□	□	□	□	□
5.	The speed of the responses to your requests for service is good.	□	□	□	□	□	□	□
6.	The quality of the responses to your requests for service is good.	□	□	□	□	□	□	□
7.	The information that is generated from your computing activities is relevant.	□	□	□	□	□	□	□
8.	The information that is generated from your computing activities is accurate.	□	□	□	□	□	□	□
9.	The information that is generated from your computing activities is precise.	□	□	□	□	□	□	□
10	The information that is generated from your computing activities is complete.	□	□	□	□	□	□	□
11.	The information that is generated from your computing activities is reliable.	□	□	□	□	□	□	□
12.	You are able to carry out your computing activities with speed.	□	□	□	□	□	□	□
13.	Your understanding of the applications you use is good.	□	□	□	□	□	□	□
14.	Your perceived participation in the information systems function is high.	□	□	□	□	□	□	□

---