NOVEMBER 02

“The surest way to knock a chip off a shoulder is a pat on the back.”

—Author unknown

TURN THAT FROWN UPSIDE DOWN

We all have someone at the office who is difficult to get along with. He may become angry quickly, take offense easily or just live life with a black cloud hanging over his head (think Frank Burns). Rather than avoiding him, begin today to make a difference. It won’t happen overnight, but small, consistent and sincere appreciation will eventually knock the chip right off his shoulder—allowing him to stand a little taller.