List of Figures

Chapter 3: Techniques for Visualizing Website Usage Patterns with an Adaptive Neural Network

Figure 1: A Jittered Grid Depicting Clusters of Web Pages

Chapter 5: Social Issues in the Administration of Information Systems Survey Research

Figure 1: Survey Instrument Performance Parameters

Figure 2: Response Rate Comparisons Between Electronic and Paper and Pencil Surveys

Figure 3: Participation Ease Sequencing Activities

Figure 4: Example of Website Survey Solicitation

Chapter 6: User Interfaces and Markup Language Programming: The Effects of Interaction Mode on User Performance and Satisfaction

Figure 1: Command Language Mode

Figure 2: Wizard Mode

Chapter 7: Development of a Task Model for the Analysis and Retrieval of Statistical Data

Figure 1: Comparison of Goodhue's Model and a Proposed Model for ESD Use

Figure 2: A Screen from Value Mode Showing the Process of Defining a Rule

Figure 3: A Screen Showing Table Mode

Figure 4: A Proposed Model for ESD Use Based on Goodhue's Model (1998)

Figure 5: A Proposed Model for the Location Sub-Task

Figure 6: Proposed Model of the Organization Sub-Task Using OLAP

Chapter 8: Media Selection and End-User Satisfaction: An Empirical Study of Help-Desk Using SERVQUAL

Figure 1: Continuum of Communication Media in Help Desk

Chapter 9: End User Support Usage

Figure 1: Research Model

Figure 2: Summarizing the Results

Chapter 10: Users as Developers — Conditions and Effects of User Systems Development

Figure 1: The Relation Between Knowledge and Development

Figure 2: Continuous Change and User Systems Development

Chapter 12: Changing a Business School Corporate Culture: Teaching in the 21st Century on a Different Blackboard

Diagram A: Snapshot of SOBA-Net's Structure

Chapter 13: The Role of the Organizational Context in the Use of a Workflow System: Lessons From a Case Study

Figure 1: Framework of Analysis

Figure 2: Model of WS Based on the Language/Action Approach

Figure 3: The Process Before the Adoption of the WS

Figure 4: The Process After the Adoption of the WS

Figure 5: The Interaction Between the Organizational Factors

Chapter 15: Role of Behavioral Factors in Strategic Alliances

Figure 1: Strategic Alliance Phases (Bronder & Pritzl, 1992)

Figure 2: Forces Affecting Overall IT Architecture

Figure 3: Energy Trading Risks

Figure 4: Relationships Between TEL and Third Parties

Chapter 16: Building a Custom Client-Side Research Tool for Online Web-Based Experiments

Figure 1: Snapshot of a Custom Browser that was Created by the Author for a Recent Research Project

Figure 2: Record structure for a data file

Chapter 17: Towards a Sociopragmatic-Constructivist Understanding of Information Systems

Figure 1: Framework for the Conceptualization of Paradigms of Inquiry

Figure 2: Paradigms of Inquiry in Social Sciences (Morgan & Smircich, 1980, p. 492)

Figure 3: Paradigm of Sociopragmatic Constructivism