---

MCDST Self-Paced Training Exam 70-271(c) Supporting Users and Troubleshooting a Micro[... ]ystem

ISBN: N/A
EAN: N/A

Year: 2006
Pages: 195

BUY ON AMAZON

• Table of Contents
• BackCover
• MCDST Self-Paced Training Kit (Exam 70-271) - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
• About This Book
• Intended Audience
• Prerequisites
• About the CD-ROM
• Features of This Book
• Getting Started
• The Microsoft Certified Professional Program
• Technical Support
• Evaluation Edition Software Support
• Part 1: Learn at Your Own Pace
• Chapter 1: Introduction to Desktop Support
• Lesson 1: Introduction to Supporting Users
• Lesson 2: Overview of Corporate Environments
• Lesson 3: Overview of Noncorporate Environments
• Lesson 4: Overview of Basic Troubleshooting
• Case Scenario Exercises
• Chapter Summary
• Exam Highlights
• Questions and Answers
• Chapter 2: Installing Windows XP
• Lesson 1: Installing Windows XP
• Lesson 2: Troubleshooting Windows XP Installations
• Lesson 3: Activating and Updating Windows XP
• Lesson 4: Troubleshooting Windows XP Startup Problems
• Case Scenario Exercises
• Troubleshooting Lab
• Chapter Summary
• Exam Highlights
• Questions and Answers
• Chapter 3: Supporting Local Users and Groups
• Lesson 1: Supporting Local User Accounts and Groups
• Lesson 2: Troubleshooting User Logon
• Lesson 3: Supporting Security Settings and Local Security Policy
• Case Scenario Exercises
• Troubleshooting Lab
• Chapter Summary
• Exam Highlights
• Questions and Answers
• Chapter 4: Supporting the Windows Desktop
• Lesson 1: Troubleshooting the Windows Taskbar and Start Menu
• Lesson 2: Supporting Multiple Languages
• Case Scenario Exercises
• Troubleshooting Lab
• Chapter Summary
• Exam Highlights
• Questions and Answers
• Chapter 5: Supporting Windows XP File and Folder Access
• Lesson 1: Managing Files and Folders
• Lesson 2: Supporting NTFS Permissions
• Lesson 3: Supporting Shared Folders
• Lesson 4: Supporting Simple File Sharing
• Lesson 5: Supporting Offline Files
• Case Scenario Exercises
• Troubleshooting Lab
• Chapter Summary
• Exam Highlights
• Questions and Answers
• Chapter 6: Installing and Managing Hardware
• Lesson 1: Installing Hardware
• Lesson 2: Supporting and Troubleshooting Hardware
• Lesson 3: Supporting and Troubleshooting Device Drivers
• Lesson 4: Supporting Hardware Profiles
• Case Scenario Exercises
• Troubleshooting Lab
• Chapter Summary
• Exam Highlights
• Questions and Answers
• Chapter 7: Supporting Display Devices, IO Devices, and ACPI
• Lesson 1: Configuring and Troubleshooting Display Devices
• Lesson 2: Configuring and Troubleshooting IO Devices
• Lesson 3: Configuring and Troubleshooting ACPI
• Case Scenario Exercises
• Troubleshooting Lab
• Chapter Summary
• Exam Highlights
• Questions and Answers
• Chapter 8: Supporting Storage Devices in Windows XP
• Lesson 1: Supporting and Troubleshooting Hard Disks
• Lesson 2: Supporting and Troubleshooting Removable Media
• Case Scenario Exercises
• Troubleshooting Lab
• Chapter Summary
• Exam Highlights
• Questions and Answers
• Chapter 9: Managing Local and Network Printers
• Lesson 1: Supporting Printers
• Lesson 2: Using Print Permissions
• Lesson 3: Sharing a Printer
• Case Scenario Exercises
• Troubleshooting Lab
• Chapter Summary
• Exam Highlights
• Questions and Answers
• Chapter 10: Supporting Network Connectivity
• Lesson 1: Overview of TCPIP
• Lesson 2: Troubleshooting Network Connectivity
• Lesson 3: Supporting Internet Connection Firewall
• Lesson 4: Using Remote Access Tools
• Case Scenario Exercises
• Troubleshooting Lab
• Chapter Summary
• Exam Highlights
• Questions and Answers
• Chapter 11: Supporting Internet Explorer in Windows XP
• Lesson 1: Configuring Internet Explorer
• Lesson 2: Troubleshooting Internet Explorer Problems
• Case Scenario Exercises
• Troubleshooting Lab
• Chapter Summary
• Exam Highlights
• Questions and Answers
• Chapter 12: Monitoring System Performance in Windows XP
• Lesson 1: Configuring Windows XP for Performance
• Lesson 2: Monitoring Windows XP Performance
• Case Scenario Exercises
• Troubleshooting Lab
• Chapter Summary
• Exam Highlights
• Questions and Answers
• Part 2: Prepare for the Exam
• Chapter 13: Installing a Windows Desktop Operating System
• Tested Skills and Suggested Practices
• Further Reading
• Objective 1.1: Perform and Troubleshoot an Attended Installation of Windows XP Operating System
• Objective 1.2: Perform and Troubleshoot an Unattended Installation of a Windows Desktop Operating System
• Objective 1.3: Upgrade from a Previous Version of Windows
• Chapter 14: Managing and Troubleshooting Access to Resources
• Tested Skills and Suggested Practices
• Further Reading
• Objective 2.1: Monitor, Manage, and Troubleshoot Access to Files and Folders
• Objective 2.2: Manage and Troubleshoot Access to Shared Folders
• Objective 2.3: Connect to Local and Network Print Devices
• Objective 2.4: Manage and Troubleshoot Access to and Synchronization of Offline Files
• Chapter 15: Configuring and Troubleshooting Hardware Devices and Drivers
• Tested Skills and Suggested Practices
• Further Reading
• Objective 3.1: Configure and Troubleshoot Storage Devices
• Objective 3.2: Configure and Troubleshoot Display Devices
• Objective 3.3: Configure and Troubleshoot Advanced Configuration and Power Interface (ACPI)
• Objective 3.4: Configure and Troubleshoot IO Devices
• Chapter 16: Configuring and Troubleshooting the Desktop and User Environments
• Tested Skills and Suggested Practices
• Further Reading
• Objective 4.1: Configure the User Environment
• Objective 4.2: Configure Support for Multiple Languages or Multiple Locations
• Objective 4.3: Troubleshoot Security Settings and Local Security Policy
• Objective 4.4: Configure and Troubleshoot Local User and Group Accounts
• Objective 4.5: Troubleshoot System Startup and User Logon Problems
• Objective 4.6: Monitor and Analyze System Performance
• Chapter 17: Troubleshooting Network Protocols and Services
• Further Reading
• Objective 5.1: Troubleshoot TCPIP
• Objective 5.2: Troubleshoot Name Resolution Issues
• Objective 5.3: Configure and Troubleshoot Remote Connections
• Objective 5.4: Configure and Troubleshoot Internet Explorer
• Objective 5.5: Configure and Troubleshoot End User Systems by Using Remote Connectivity Tools
• Glossary
• B-C
• D
• E-I
• L-M
• N-P
• R-S
• T-W
• List of Figures
• List of Tables
• List of Exercises
• List of Sidebars
• Index
• Index_Numbers
• Index_A
• Index_B
• Index_C
• Index_D
• Index_E
• Index_F
• Index_G
• Index_H
• Index_I
• Index_J-L
• Index_M
• Index_N
• Index_O
• Index_P
• Index_Q-R
• Index_S
• Index_T
• Index_U
• Index_V
• Index_W
• Index_Z