Part One: What Every Employer Needs to Know About Workplace Instant Messaging

Chapter List

Introduction: Why Instant Messaging Management?

Chapter 1: Instant Messaging Is Used by Someone in Nearly Every U.S. Company

Chapter 2: Uncovering Unauthorized Instant Messaging Use in Your Office

Chapter 3: What’s the Best Way to Manage Employees’ Instant Messaging Use?

Chapter 4: Establishing an E-Risk Management, Compliance, and Litigation Response Team

Chapter 5: Instant Messaging Pros and Cons