George Moromisato, Paul Boyd, and Nimisha AsthagiriWHEN WE DESIGNED GROOVE VIRTUAL OFFICE , we struggled to balance security and usability. Ray Ozzie, whose vision we were executing, set out the following core principles early in the design phase:
Ozzie's experience creating Lotus Notes convinced him that users care about security and privacy and that a robust security infrastructure would be necessary in the globally connected Internet. Unfortunately, these two core principles conflict. High-security systems are often not usable; and often, in the quest to be usable, security is traded off. How we reconciled these two conflicting principles and how we developed a user-friendly security model for Groove Virtual Office are the subjects of this chapter. |