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When Goliaths Clash: Managing Executive Conflict to Build a More Dynamic Organization

ISBN: 0615198686
EAN: 2147483647

Year: 2002
Pages: 99

Authors: Howard M. Guttman

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• Table of Contents
• BackCover
• When Goliaths Clash - Managing Executive Conflict to Build a More Dynamic Organization
• Preface
• Chapter 1: Anatomy of Conflict
• The Two Faces of Conflict
• Transforming Destructive Conflict
• The Roots of Conflict
• What Causes Conflict?
• Conflict: Red-Hot or Cool?
• Conflict and the Fear Factor
• Options for Coping with Conflict
• Outing Conflict
• Testing Your Conflict-Management I.Q.
• Notes
• Chapter 2: Why Goliaths Clash
• Directional Discord
• It s About Strategy, Stupid
• Resolving Strategic Conflict
• From Alignment to Action
• Notes
• Chapter 3: High-Performance Teams and Conflict Management
• High Performers to the Rescue
• The Way We Were
• The Changing Face of Organizations
• The Need for Speed
• Smashing Silos
• It Doesn t Stop at the Top
• Reaching High Performance: Evolution, Not Revolution
• High Performance Means Delivering
• Where Are You on the Team-Development Wheel?
• Notes
• Chapter 4: The Road to High Performance
• Creating a High-Performance Team
• Holding Up the Mirror
• Looking Inward
• Forgetting Finger-Pointing
• Depersonalizing the Data
• Reframing Business Relationships
• Embedding Protocols
• Assigning ResponsibilitiesAccountability
• Clarifying Goals
• Moving to Stage Four
• Becoming a High-Performance Organization
• Chapter 5: Conflict Management as Art and Skill
• Skills Training: The Need for Self-Reflection
• The Primacy of Influence
• Baseline Capabilities
• Assessing Where Others Stand
• Assessing Where You Stand
• Which Skills, When?
• The Importance of Conflict-Management Skills
• Notes
• Chapter 6: E-Conflict
• E-Mail as a Lethal Weapon
• Toward E-Conflict Rules of Engagement
• Check Before You Send
• End Note
• Notes
• Chapter 7: Leadership in Conflict Management
• Leaders as Role Models
• Changing the Leader s Style
• Making Change Stick
• The New Leadership Imperative: Letting Go
• One Style Does Not Fit All
• The Challenge of Changing Your Style
• Giving Feedback: Ground Rules for Leaders
• Feedback: A Front-Line Perspective
• The Leader as Dealer
• Honest Leadership
• Litmus Test for Leaders
• End Note
• Notes
• Index
• Index_B
• Index_C
• Index_D
• Index_E
• Index_F
• Index_G
• Index_H
• Index_I
• Index_J
• Index_K
• Index_L
• Index_M
• Index_N
• Index_O
• Index_P
• Index_R
• Index_S
• Index_T
• Index_U
• Index_V
• Index_W
• Index_Z
• List of Figures
• List of Sidebars