Part II: User Experience Research Techniques

Chapter List

Chapter 5: The Research Plan

Chapter 6: Universal Tools: Recruiting and Interviewing

Chapter 7: User Profiles

Chapter 8: Contextual Inquiry, Task Analysis, Card Sorting

Chapter 9: Focus Groups

Chapter 10: Usability Tests

Chapter 11: Surveys

Chapter 12: Ongoing Relationships

Chapter 13: Log Files and Customer Support

Chapter 14: Competitive Research

Chapter 15: Others' Hard Work: Published Information and Consultants

Chapter 16: Emerging Techniques