The Art and Business of Speech Recognition(c) Creating the Noble Voice 

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• 1. Main Page

• 2. Table of content

• 3. Copyright

  Blade Kotelly, The Art and Business of Speech Recognition, Pearson Educa- tion, Inc., Boston, MA, 2003.

• 4. Praise for the Art and Business of Speech Recognition

  Praise for the Art and Business of Speech Recognition

• 5. Preface

  Preface

• 6. Philosophy

  Philosophy

• 7. Acknowledgments

  Acknowledgments

• 8. Part I: The Background

• 9. Chapter One. On Telephones, Touchtones, and Business Needs

  Chapter One. On Telephones Touchtones and Business Needs

• 10. Speech Recognition Versus Touchtone Functionality

  Speech Recognition Versus Touchtone Functionality

• 11. Problems with Touchtone, and a Speech Recognition Remedy

  Problems with Touchtone and a Speech Recognition Remedy

• 12. What Kinds of Companies are Using Speech Recognition?

  What Kinds of Companies are Using Speech Recognition?

• 13. Why are Companies Using It?

  Why are Companies Using It?

• 14. Speech-Recognition Applications: A Typical Example

  Speech-Recognition Applications: A Typical Example

• 15. Where We ve BeenWhere We re Going

  Where We ve BeenWhere We re Going

• 16. Chapter Two. Technology Primer: About Speech Recognizers

  Chapter Two. Technology Primer: About Speech Recognizers

• 17. What the Recognizer Hears (and the Need for Confirmation)

  What the Recognizer Hears (and the Need for Confirmation)

• 18. When the Recognizer Listens

  When the Recognizer Listens

• 19. Why Designing a Speech-Recognition Application Is Challenging

  Why Designing a Speech-Recognition Application Is Challenging

• 20. Where We ve BeenWhere We re Going

  Where We ve BeenWhere We re Going

• 21. Chapter Three. The Psychology of How People Interact with Speech-Recognition Systems

  Chapter Three. The Psychology of How People Interact with Speech-Recognition Systems

• 22. Social-Psychological Research

  Social-Psychological Research

• 23. Ask Dr. Blade

  Ask Dr. Blade

• 24. Where We ve BeenWhere We re Going

  Where We ve BeenWhere We re Going

• 25. Part II: The Process of Designing Speech-Recognition Systems

• 26. Chapter Four. Research

  Chapter Four. Research

• 27. Clients Objectives

  Clients Objectives

• 28. Callers Objectives and Needs

  Callers Objectives and Needs

• 29. Aspects of Research

  Aspects of Research

• 30. Assembling a Requirements Specification

  Assembling a Requirements Specification

• 31. Anticipating Change

  Anticipating Change

• 32. Where We ve BeenWhere We re Going

  Where We ve BeenWhere We re Going

• 33. Chapter Five. Developing the Design

  Chapter Five. Developing the Design

• 34. Conceptualizing and Brainstorming

  Conceptualizing and Brainstorming

• 35. Congruence of Style

  Congruence of Style

• 36. Defining the Call Flow

  Defining the Call Flow

• 37. Vision ClipsSample Calls

  Vision ClipsSample Calls

• 38. The Design SpecificationConveying the Details of the Design

  The Design SpecificationConveying the Details of the Design

• 39. Constructing a Design Specification

  Constructing a Design Specification

• 40. Following Through on the Initial Design Phase

  Following Through on the Initial Design Phase

• 41. Where We ve BeenWhere We re Going

  Where We ve BeenWhere We re Going

• 42. Chapter Six. Writing Effective Prompts

  Chapter Six. Writing Effective Prompts

• 43. The Language of Asking Questions

  The Language of Asking Questions

• 44. The Art of Writing Perfect Prompts

  The Art of Writing Perfect Prompts

• 45. Writing Prompts for Elegance, Speed, and Value

  Writing Prompts for Elegance Speed and Value

• 46. Getting Callers to Focus on the Essentials

  Getting Callers to Focus on the Essentials

• 47. Some Subtleties of Prompt Writing

  Some Subtleties of Prompt Writing

• 48. Top Five Good Tenets for Writing Prompts

  Top Five Good Tenets for Writing Prompts

• 49. Top Five Mistakes When Writing Prompts

  Top Five Mistakes When Writing Prompts

• 50. Where We ve BeenWhere We re Going

  Where We ve BeenWhere We re Going

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