NOTE
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Peter R. Scholtes et al., The Team Handbook, 2nd ed. (Madison, WI: Joiner Associates, 1996).
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- Chapter I e-Search: A Conceptual Framework of Online Consumer Behavior
- Chapter II Information Search on the Internet: A Causal Model
- Chapter IV How Consumers Think About Interactive Aspects of Web Advertising
- Chapter XIV Product Catalog and Shopping Cart Effective Design
- Chapter XVII Internet Markets and E-Loyalty