Chapter 11: Quality System Implementation

Overview

Chapters 1 through 10 described the individual elements of the SQS. Those elements must be assembled into a manageable whole that will become the SQS. Figure 11.1 shows that all the elements are connected and that the connections are formed through the overall SQS. As it begins to implement the individual elements into the SQS, each organization must select the method and order of implementation and ensure that sufficient support is present for a successful implementation and that the SQS will become part of the new quality culture.

Figure 11.1: Connecting the elements.

The key concerns in the implementation of the SQS include the following:

• Planning;

• The quality charter;

• Organizational culture change;

• The roles of the organization;

• Implementation and improvement.